Decreasing Waits, Increasing Experience

8 Sep 2020 5:18 AM | FAAWO (Administrator)

Courtesy of SPCA Tampa Bay

SPCA Tampa Bay has been innovating a lot these past couple of months. With those new innovations, inevitably come new pitfalls. Our team is currently struggling with some of the consequences of moving our veterinary center to curbside and drop-off pick-up. We’ve asked clients to call to check-in but it’s clogging up our phone lines. Clients give vague descriptions of their cars which leaves our staff searching the parking lot for longer than they should. Additionally, some local facilities around us have closed and subsequently increased the number of clients we get seeking treatment.  

We’re trying new things to relieve these pressures. To avoid looking for “the gray SUV" we’re working on installing numbered signs for our parking spots. We’re also exploring texting capabilities with clients to relieve pressure on the phone line. We started setting up a parking lot table for an hour each morning to receive drop-off patients and further free up phone lines. We see partners around us also coming up with new solutions to operate in our current normal. Adaptation has always been a part of our industry and every day is a chance to try a new solution. 

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MANY THANKS TO OUR GENEROUS SPONSORS







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