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Intake Counselor- SPCA Tampa

7 Aug 2018 2:14 PM | Anonymous

Job Purpose:  Facilitate the transport and intake processes for strays, owner surrenders and owner requested euthanasia.

 

Responsibilities and Duties:

Essential Functions:

  • Facilitate the Intake process for all Strays, Owner Surrenders and Owner Requested Euthanasia intakes.
  • Drive company vehicle to retrieve sick or injured animals.
  • Assist customers with lost and found reports, offering advice on finding a lost animal, referring as needed to county resources.
  • Educate and assist the public in regards to the importance of proper pet identification.
  • Assist in the transport of animals from approved Placement Partners.
  • Maintain vehicle and equipment in good mechanical, sanitary and safe conditions.
  • Collect detailed behavioral and background information from customers relinquishing animals, in accordance with established Standard Operating Procedures and laws.
  • Prepare reports and receipts per Standard Operating Procedures (SOPs)
  • Work hand in hand with Medical and Behavior to determine appropriate outcomes for animals being brought into the shelter.
  • Offer advice and counseling to pet owners who are considering animal relinquishment, and offer alternatives where appropriate.
  • Dispatch humane investigations calls in accordance with established protocols.
  • Answer phone calls promptly and courteously, following established customer service scripts.
  • Provide friendly, responsive and personalized customer service.
  • Keep accurate and updated records and enter data as required into appropriate shelter software.
  • Maintain a clean and safe work environment.
  • Participate in required meetings and trainings.
  • Professionally represent SPCA Tampa Bay at all times.

Nonessential Functions:

  • All other duties as assigned.

Qualifications:

Education: 

  • High school diploma or GED certificate.
  • Proficient in spelling, arithmetic.

Experience:

  • One to two years of part-time or full-time general work experience preferred.
  • Work experience in a shelter or similar facility preferred.
  • Six months animal handling experience preferred.

Licensure or Certification:

  • Valid Florida driver’s license with acceptable driving record.
  • CVT or similar animal science credential desired.

Demonstrated Competencies:

  • Ability to provide excellent service and care for customers and animals.
  • Ability to exercise critical thinking in making judgments.
  • Ability to follow directions.
  • Ability to handle sensitive/confidential information with discretion.
  • Ability to operate computer, tablet, printer, copier, telephone, fax machine and smartphone.
  • Ability to work collaboratively and serve as an effective liaison with other departments.
  • Effective oral and written communication skills.
  • Integrity and ability to build trust relationships.
  • Possess a genuine concern for all animals and their welfare.
  • Possess knowledge of and experience with humane methods of care, restraint and handling of all animals.
  • Possess mature judgment and flexibility in handling a variety of situations.
  • Strong problem solving abilities.
  • Working knowledge of Microsoft Office and Pet Point.

Physical Demands:

  • Ability to work flexible hours.
  • Activities require the handling and transporting of SPCA pets of all sizes.
  • Carrying, pushing and/or pulling.
  • Moderate physical effort – regularly lifting or moving up to 25 lbs.  Occasionally up to 50 lbs.
  • Occasional exposure to animal feces and potential for scratches and bites.
  • Occasional exposure to high noise levels, such as in dog kennels.
  • Stooping, kneeling, bending and crouching.
  • Walking and prolonged standing.

Other:

  • Reliable transportation. 
  • Ability to pass required background checks.
To apply, visit https://spcatampabay.org/careers/


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